Excellent customer service
I needed a part for my shower door and had absolutely no information that could help them. It was a piece I could bring in. They asked me to bring it in and said they would help me or would find me someone who could. I took the part in and they knew exactly what it was. They looked for a matching part. When they determined they didn't have it, they called another company, explained what I was looking for and gave me directions to that company who had that part. They didn't get that sale but they will get my future business - as will the other company. Excellent customer service.
professional and quick
I am a business owner, had my front door broken into on a Saturday night. I called several commercial glass repair places but glass doctor was the only one that called me back and came out to my shop on Sunday. They replaced the glass in my front door within 2 hours. Can't ask for more than that. Saved me a lot of trouble. They were professional and quick.
on time, friendly, efficient
i had a french door with a broken glass pane that needed repair. i contacted the glass doctor and they responded very quickly and set up an appointment for a technician to come out and look at it the next day. i thought that it would be a consultation visit only, but the technician was actually able to repair the window on the spot. he was on time, friendly, the repair took very little time, and cost about what i expected to pay. the window looks beautiful. highly recommend.
no excuses, adjustments or delays
Steve Oxford & crew were on the scene with a plan to do the job within a single day. Like magic, before day's end, every new window pane was in place and polished sparkling clean! They'd been measured, ordered and installed all in our lifetime - no excuses, adjustments, delays or back orders. They fit exactly, and all surrounding trim was removed and replaced in a manner such that we could hardly tell anything had been done.
fast acting, very professional, reliable
These folks were fast acting, very professional and reliable. I highly recommend using them. I needed a broken glass in my bathroom replaced. When I called, with my crisis, they scheduled someone within the next 24 hours. They took measurements and sent those in for the glass to be made. They worked with me when I asked if they could have it installed at a certain time.
awesome job, great people
Awesome job and would definitely use them again! I needed just a portion of a single paned window to be fixed...which I accidentally broke swatting a bee in the house ha! It's an oddly shaped panel so I was figuring folks would need probably two days to fix it. Billy Culpepper was the specialist who came out... did a fantastic job in less than an hour! And my dog loved him which means they're good people! :)